Let’s be honest: Customer support can make or break a business relationship. When something goes wrong, your support team becomes the face of your company. And if they’re not up to the task? Well, let’s just say customers remember.
ScanForce, we know the stakes. That’s why we’ve built a support system that doesn’t just meet customer expectations—it exceeds them. How do we do it? By focusing on the five things, customers care about most.
1. Timeliness: Every Second Counts
Imagine this: You’re in the middle of processing an order, and something goes wrong. You call for support and… crickets. Minutes turn into hours. Hours turn into days.
That’s a nightmare scenario, and it’s one we refuse to let happen. At ScanForce, our average support response time is just 26 minutes. Why? Because we know your business doesn’t stop, and neither should your support.
Bottom Line: Faster responses mean less downtime. If your current provider is slow, it’s time to reconsider.
2. Clear Communication: No Tech Jargon Allowed
Here’s a little secret: most people don’t care about the “how.” They care about the “what now?” That’s why we make sure our support team speaks your language. No tech-speak. No confusing instructions. Just simple, actionable solutions to get you back on track.
We understand that technical issues can already feel overwhelming, and the last thing you need is a support rep rattling off terms you’ve never heard before. Instead, our team takes the time to explain the issue in plain language, walking you through each step of the solution. Whether you’re troubleshooting a barcode scanner or syncing inventory with Sage, we ensure every explanation leaves you feeling informed and empowered.
Communication is about clarity, not complexity. At ScanForce, we aim to ensure you always understand what’s happening and why—without the headache of deciphering tech jargon.
Bottom Line: If you can’t explain a solution simply, you don’t understand it well enough. Look for a team that values clarity.
3. Personalization: Because Your Business Isn’t Generic
If you’re facing an issue, you’d reach out for support, expecting a quick resolution. But if you’re met with generic answers and a lack of understanding of your unique situation, that’d be frustrating, right?
At ScanForce, we get it. Your business isn’t one-size-fits-all, and neither are your challenges. When you contact support, you want to feel heard, not just like another support ticket. You want a solution that’s tailored to your specific needs, not a standard response that doesn’t address the real problem.
We make sure that our support team understands the ins and outs of your business. Whether you’re using Sage 100 or Sage Intacct, we take the time to personalize our service to fit your exact needs. No matter the complexity of your issue, our team works with you directly to provide a solution that fits seamlessly into your operations and keeps your business moving forward.
Bottom Line: Personalized support isn’t a luxury—it’s a necessity. Insist on it.
4. Empathy: Real People Solving Real Problems
Here’s a question: When was the last time a chatbot really listened to you?
At ScanForce, we believe in the power of human connection. Our U.S.-based support team is here to listen, understand, and help. When you call us, you’ll get a person, not a robot. And that person? They care. They want to solve your problem.
But our support doesn’t stop after the sale. From the first conversation through implementation and beyond, we’re with you every step of the way. We ensure you’re set up for success right from the start and remain available long after the purchase to provide ongoing assistance, advice, and guidance whenever you need it.
Bottom Line: Support isn’t just about solving problems; it’s about showing customers they matter.
5. Reliability: The Gold Standard of Support
Think about it: Would you trust a GPS that works 50% of the time? Of course not. Support is the same way.
With ScanForce, reliability is built into everything we do. From ensuring compatibility with the latest Sage versions to delivering consistent service, we’re the support team you can count on.
Bottom Line: Trust comes from consistency. Look for a partner who delivers every time.
What Makes ScanForce Different?
We don’t just talk the talk—we walk the walk. Here’s what you get when you partner with us:
- Average support response time: 26 minutes
- Unlimited remote support: No caps, no limits
- U.S.-based support team: Real people, real answers
- Compatibility assurance: Always up-to-date with Sage 100 and Sage Intacct
- Friendly, knowledgeable people: Our clients and reseller partners rave about us.
Are You Ready for Better Support?
Support isn’t just about fixing issues—it’s about creating confidence. With ScanForce, you’re never left guessing.
Let’s make your business stronger. Contact us today to see how ScanForce can help.
